HELP
Order
1. Cancellation is not available once the order has been confirmed.
2. For tailor-made product, please try to explain the color as details as possible, and it is subject to the actual color received.
3. All products are hand made, the product photo only as a reference, there may have little differences compare to the actual product.
4. As the wax are natural, little air bubbles and white coating are normal situation.
Payment
▸ Credit Card Online Payment
▸ Payme
▸ FPS
▸ Bank Deposit
DeliverY
Shipping Method
▸ SF Express
Orders will be delivered by SF Express.
The shipping fee may varies by destination and the size of your order. Shipping fees will be shown upon checkout.
▸ International Shipping
Some countries may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us. For further details of charges, please contact your local Customs office directly.
Delivery Time
1. We are aiming to have your order dispatched from our facility within 3-5 business days for the product that have stock. However, please bear with us in case we are spending extra time in checking / perfecting your items. Members can sign in for carrier's tracking information.
2. There will be chances that the item that you ordered may run out of stock though we are doing our best to avoid this from happening. Notice will be sent to you privately If there are more than 4 days delay.
3. Please allow extra time for your order to be processed during public holidays and busy periods.
4. The tailors product requires longer production time, please confirm the process time with us before order.
＊Remark ：Please make sure your address is correct before the order confirmation.
Return
No return or exchange service at this time, except incomplete goods, defective goods or wrong goods.